warning: products may contain nicotine.

Shipping Policy

Last updated: 11 June 2025

At Puffly, we are committed to delivering your order quickly, safely, and discreetly. Please review our shipping policy below for full details on our shipping procedures.

Processing Time

All orders are usually processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped. During high volume periods, processing may take slightly longer. If there is a significant delay, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping options:

  • Standard Shipping: 2-7 business days

Delivery times are estimates and not guaranteed. Actual delivery may vary depending on location and courier delays.

Shipping Restrictions

Due to local laws and regulations, we do not ship to the following states or regions:

  • Massachusetts
  • Utah
  • San Francisco

We only ship to customers aged 21 or older. Age verification is required at checkout and/or upon delivery where applicable.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can track your order through the carrier's website using the provided tracking number.

Lost or Stolen Packages

Puffly is not responsible for lost or stolen packages that are confirmed as delivered to the address entered at checkout.

If your package is missing, we recommend contacting the shipping carrier directly. We will also do our best to assist you in locating the package.

Incorrect Shipping Information

Please double-check your shipping details before placing your order.

We are not responsible for delivery issues caused by incorrect or incomplete addresses submitted during checkout.

Contact Us

If you have any questions about your order or this shipping policy, you can contact our support team: