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Refund Policy

Last updated: 1 June 2025

At Puffly, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns and Refunds

We accept returns and issue refunds only under the following conditions:

  • The product must be unopened, unused, and in its original packaging.
  • The return request must be made within 14 days of the delivery date.

How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

  • Your full name and order number
  • Reason for the return
  • Photos of the unopened product (if requested)

Once your return is approved, we will provide you with return instructions. You will be responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items

We do not offer refunds on:

  • Opened or used products
  • Products returned after 14 days
  • Perishable or hygienic items (if applicable)
  • Gift cards or promotional items

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5-10 business days.

Need Help?

If you have any questions about this policy or need assistance, please contact us at: